We want you to be over the moon about your Lilja Hastie Jewellery purchase, therefore refunds or swaps may be made within the same week of purchase. However, due to sanitation purposes, we are only able to swap out or refund unworn items. Your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping will not be refunded and return shipping is to be arranged and settled on buyers account.

To start a return, you can contact us at customercare@liljahastiejewellery.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us. Without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Should you damage your Lilja Hastie Jewellery piece, or need a ring to be resized, please contact us on customercare@liljahastiejewellery.com.